Digitization is making our lives easier – and unfortunately also those of cyber criminals.
An attacker pretends (via e-mail, SMS, telephone) a false sender and tries to obtain payments or sensitive data. Don't be pressured to click on a link, provide personal information, forward something, or open an attachment.
Good to know: A bank will never ask for your data by e-mail or SMS, or ask you by phone to carry out a transaction together, or open any web pages via a link. If you receive an email or SMS from InCore Bank and are not sure if it is phishing, please contact us immediately at: email@example.com.
A harmful program that infiltrates a computer and with its help the attacker denies or restricts your access to personal data and systems. The attacker demands a ransom for decryption.
A person's Internet activities are monitored and sensitive data (passwords, financial information, etc.) is intercepted. Spyware collects the information on a PC or network and sends it to the attacker.
Artificially created fakes of videos, images or voice messages that appear deceptively real.
A generic term for software that aims to infiltrate computers or cell phones without your knowledge, thereby causing damage. Well-known examples of malware are Trojans, viruses, spyware or ransomware.
What looks like a useful application at first glance turns out to be a dangerous program that is abused for criminal purposes. When opening an unknown file attachment or unintentionally downloading manipulated software, the Trojan installs itself on the computer to destroy files, send spam emails or spread malware.
First contact your own bank from which the payment was made and the local authorities. They will contact InCore Bank.*
1. Collect information
– How did attacker contact?
– Time and number of contacts
– Content protocol of the contacts
– Description of the fraud
– Description environment (e.g. Call-Center)
– Approach/characterization of the perpetrators
– Information on affected accounts
* Please note:As there is no contractual client relationship between you as an individual and InCore Bank AG, InCore Bank is not permitted to disclose information about any client relationships due to Swiss bank client confidentiality laws. Therefore, please contact your own bank and the local authorities first. They will contact InCore Bank. The following information can be sent to us in advance:
- Transaction amount / transaction date
- Client's bank
- Reference number
- Beneficiary name/account number
- Description of the fraud
Supporting docutments (e.g., transaction receipts, confirmation of fraud report to law enforcement agency, police report)